Introduction
Askwise.me ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information. Please read this policy carefully before using our services.
By using the AskWise.me extension, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our extension.
Information We Collect
To ensure the proper functioning and optimization of our services, we may collect the following information:
Necessary Information
- Basic Device Information: This includes your browser type, plugin version, and the timestamp of your first activation. This information is essential for providing the service.
- User-Generated Content: Metadata from the prompt templates you create, such as titles, tags, and usage scenario descriptions.
Information We Do Not Collect
- Sensitive Data: We do not collect sensitive data such as your web browsing history, page text content, form input information, or social media account details.
- Personal Identifiable Information: Unless you actively provide it, we do not collect your name, email address, phone number, or other personal contact information.
- Financial Information: We do not collect your credit card details or bank account information.
- Location Information: We do not collect your location information without informing you.
Use of Data
We process the collected information as follows:
- Transmission and Storage: All data is transmitted using AES-256 encryption and stored in data centers located in the EU (Frankfurt) and North America (Oregon).
- Management of User Templates: Template data is stored independently, not used for AI model training, and usage traces are automatically deleted after 30 days.
- Third-Party Cooperation: We work with third-party service providers (e.g., AWS/GCP) who must pass annual security audits and are prohibited from using data for advertising or resale.
- Service Improvement: We use collected data to operate, maintain, and improve AskWise extension functionality, including providing intelligent search suggestions and content analysis.
- Personalized Experience: We use your usage data to personalize your experience, such as providing more relevant search results and suggestions.
Your Rights
You have the following rights regarding your personal information:
- Access and Deletion: You can download your data package via the control panel or submit a deletion request (processed within 10 business days).
- Correction: You have the right to edit the content of submitted templates.
- Opt-Out of Personalization: You can disable the "Template Optimization Suggestions" feature to stop related data analysis.
- Right to Object: In certain cases, you have the right to object to our processing of your personal information.
- Right to Restrict Processing: In certain cases, you have the right to request restriction of processing your personal information.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another data controller.
If you wish to exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.
Additionally, you can control the data we collect through the following methods:
- Disabling or uninstalling our extension
- Adjusting your browser's privacy settings
- Clearing your browser cache and cookies
Security Measures
We implement the following measures to ensure data security:
- Encryption Technology: Core algorithms are protected by Intel SGX technology.
- Security Audits: We conduct regular internal and third-party security audits.
- Data Encryption: We use standard encryption technologies to protect data transmission and storage.
- Access Control: We restrict employee access to user data, and only employees who need to process information can access your data.
- Data Retention: We only retain your information for as long as necessary or as required by law.
Despite these protective measures, no internet transmission or electronic storage method is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Children's Privacy
Our services are not intended for children under the age of 13. If we discover an account belonging to a minor, we will immediately delete the relevant data and notify their guardian. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete that information.
Cookies and Similar Technologies
Our extension may use cookies and similar technologies to enhance your experience and collect certain information. Cookies are small data files stored in your browser that allow us to remember your preferences and provide a personalized experience.
The types of cookies we use include:
- Essential Cookies: These cookies are essential for the basic functionality of the extension and cannot be disabled.
- Performance Cookies: These cookies help us understand how the extension is used so we can improve functionality and performance.
- Functional Cookies: These cookies allow the extension to remember your choices and preferences to provide a more personalized experience.
You can manage cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of the extension.
International Data Transfers
We may process, store, and transfer your personal information globally. This means your information may be transferred to and stored in countries outside your country of residence, which may have different data protection laws.
When we transfer your personal information to other countries, we ensure appropriate safeguards are in place to protect your information and ensure data transfers comply with applicable data protection laws.
Policy Updates
We may update this Privacy Policy from time to time. Updates will be notified via plugin pop-ups and email, with a 30-day objection period for significant changes.
We recommend that you regularly review this Privacy Policy to stay informed of any changes. Changes to this policy become effective immediately upon posting on this page. If we make significant changes, we may provide additional notice through notifications within the extension or other means.
Terms of Use
Scope of Services
We provide prompt template generation, storage, and sharing services but do not guarantee the accuracy of the output content.
User Responsibilities
- You must not upload malicious, infringing, or illegal content.
- You are solely responsible for any consequences arising from sharing templates.
Intellectual Property
You retain copyright over the templates you create but grant Askwise.me a non-exclusive, revocable license to use them for service optimization.
Disclaimer
We are not liable for losses caused by force majeure or uncontrollable factors, with compensation limited to your monthly subscription fee.
Account Termination
If you violate these Terms three times, we reserve the right to permanently ban your account. Before termination, you may export your template backups in JSON or CSV format.
Applicable Law
- Users in the EU are subject to Irish law; users in other regions are subject to Singapore law.
- Any disputes will be resolved through the Hague International Arbitration Court.
Contact Us
If you have any questions, please contact:
Privacy Officer Email: privacy@askwise.me
We will respond to compliance-related inquiries within 48 hours on business days.